{"id":27,"date":"2026-04-14T12:16:58","date_gmt":"2026-04-14T12:16:58","guid":{"rendered":"https:\/\/hgtim.com\/?page_id=27"},"modified":"2026-05-14T07:43:57","modified_gmt":"2026-05-14T07:43:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/hgtim.com\/ja\/faq\/","title":{"rendered":"\u3088\u304f\u3042\u308b\u8cea\u554f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"27\" class=\"elementor elementor-27\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-051039e e-flex e-con-boxed e-con e-parent\" data-id=\"051039e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d12c9ea elementor-widget 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data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09998b5 elementor-widget elementor-widget-heading\" data-id=\"09998b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a80893 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8a80893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a61d43 ha-accordion--icon-left ha-has-bg-overlay elementor-widget elementor-widget-ha-accordion happy-addon ha-accordion happy-addon-pro\" data-id=\"1a61d43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-accordion.default\">\n\t\t\t\t\t        <div class=\"ha-accordion__wrapper\" role=\"tablist\">\n                            <div class=\"ha-accordion__item\">\n                    <div id=\"ha-accordion__item-title-2761\" class=\"ha-accordion__item-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"ha-accordion__item-content-2761\">\n                                                    <span class=\"ha-accordion__item-icon ha-accordion__icon\" aria-hidden=\"true\">\n                                                                    <span class=\"ha-accordion__icon--closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n                                                                                                    <span class=\"ha-accordion__icon--opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n                                                            <\/span>\n                                                <div class=\"ha-accordion__item-title-inner\">\n                                                        <span class=\"ha-accordion__item-title-text\">How to start an order with Qingdao SHMD Technology?<\/span>\n                        <\/div>\n                    <\/div>\n                    <div id=\"ha-accordion__item-content-2761\" class=\"ha-accordion__item-content\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ha-accordion__item-title-2761\">\n                        <div>To start your order with Qingdao SHMD Technology, please follow these simple steps:<\/div><div>\u00a0<\/div><ol><li>Contact our sales team via email, WhatsApp+86 151 6529 5900, or the contact form on our website to share your specific requirements, including product type, specifications, quantity, and application scenario (e.g., LNG pipelines, industrial furnaces, or building insulation).<\/li><li>Our team will review your request and provide a detailed quotation, including pricing, lead time, and payment terms, within 24 hours.<\/li><li>Confirm the quotation and proceed with the deposit payment to initiate production.<\/li><li>We will arrange quality inspection, packaging, and shipment, and provide you with all necessary export documents (CO, CIQ, etc.) for customs clearance.<\/li><\/ol>                    <\/div>\n                <\/div>\n                            <div class=\"ha-accordion__item\">\n                    <div id=\"ha-accordion__item-title-2762\" class=\"ha-accordion__item-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"ha-accordion__item-content-2762\">\n                                                    <span class=\"ha-accordion__item-icon ha-accordion__icon\" aria-hidden=\"true\">\n                                                                    <span class=\"ha-accordion__icon--closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n                                                                                                    <span class=\"ha-accordion__icon--opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n                                                            <\/span>\n                                                <div class=\"ha-accordion__item-title-inner\">\n                                                        <span class=\"ha-accordion__item-title-text\">What quality and compliance certifications do you provide?<\/span>\n                        <\/div>\n                    <\/div>\n                    <div id=\"ha-accordion__item-content-2762\" class=\"ha-accordion__item-content\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ha-accordion__item-title-2762\">\n                        <div>All our aerogel insulation products are manufactured under strict ISO 9001 quality management standards. We provide a full set of compliance documents, including but not limited to:<\/div><div>\u00a0<\/div><ul><li>ISO 9001:2015 Quality Management System Certificate<\/li><li>SGS third-party test reports for thermal conductivity, fire resistance, and hydrophobicity<\/li><li>Material Safety Data Sheet (MSDS) for safe handling and transportation<\/li><li>Custom certificates required for specific industries (e.g., oil &amp; gas, marine) can also be arranged upon request.<\/li><\/ul>                    <\/div>\n                <\/div>\n                            <div class=\"ha-accordion__item\">\n                    <div id=\"ha-accordion__item-title-2763\" class=\"ha-accordion__item-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"ha-accordion__item-content-2763\">\n                                                    <span class=\"ha-accordion__item-icon ha-accordion__icon\" aria-hidden=\"true\">\n                                                                    <span class=\"ha-accordion__icon--closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n                                                                                                    <span class=\"ha-accordion__icon--opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n                                                            <\/span>\n                                                <div class=\"ha-accordion__item-title-inner\">\n                                                        <span class=\"ha-accordion__item-title-text\">Do you offer custom solutions and sample services?<\/span>\n                        <\/div>\n                    <\/div>\n                    <div id=\"ha-accordion__item-content-2763\" class=\"ha-accordion__item-content\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ha-accordion__item-title-2763\">\n                        <p>Yes, we fully support customized solutions to meet your unique project needs. We can tailor the size, thickness, density, and packaging of our aerogel blankets, panels, and powders according to your specifications. We also provide free sample services for qualified inquiries. You only need to cover the shipping cost, and we will dispatch the samples within 3-5 working days. Contact our sales team today to discuss your customization requirements.<\/p>                    <\/div>\n                <\/div>\n                            <div class=\"ha-accordion__item\">\n                    <div id=\"ha-accordion__item-title-2764\" class=\"ha-accordion__item-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"ha-accordion__item-content-2764\">\n                                                    <span class=\"ha-accordion__item-icon ha-accordion__icon\" aria-hidden=\"true\">\n                                                                    <span class=\"ha-accordion__icon--closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n                                                                                                    <span class=\"ha-accordion__icon--opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n                                                            <\/span>\n                                                <div class=\"ha-accordion__item-title-inner\">\n                                                        <span class=\"ha-accordion__item-title-text\">What is your lead time and shipping policy?<\/span>\n                        <\/div>\n                    <\/div>\n                    <div id=\"ha-accordion__item-content-2764\" class=\"ha-accordion__item-content\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ha-accordion__item-title-2764\">\n                        <p>Our standard lead time is 15-30 days after receiving your deposit, depending on the order quantity and customization complexity. We support multiple shipping methods, including sea freight, air freight, and land transport, and work with reliable logistics partners to ensure timely and safe delivery to your port or warehouse. We also offer flexible Incoterms (FOB, CIF, DDP, etc.) to suit your logistics preferences.<\/p>                    <\/div>\n                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Technical Support FAQ How to start an order with Qingdao SHMD Technology? To start your order with Qingdao SHMD Technology, please follow these simple steps:\u00a0 Contact our sales team via email, WhatsApp+86 151 6529 5900, or the contact form on our website to share your specific requirements, including product type, specifications, quantity, and application scenario [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":10,"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":785,"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/pages\/27\/revisions\/785"}],"wp:attachment":[{"href":"https:\/\/hgtim.com\/ja\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}